Refund & Cancellation Policy

1. Overview

This Refund and Cancellation Policy outlines the terms and conditions governing refunds, cancellations, and withdrawals related to your use of the GoinLive platform and any investment commitments made through our services.

Please read this policy carefully before making any investment commitments or financial transactions through our Platform.

2. Investment Commitments

2.1 Binding Nature of Commitments

Investment commitments made through the GoinLive platform are generally considered binding legal agreements. Once you submit an investment commitment and it is accepted by the company, you are legally obligated to fulfill that commitment.

2.2 Non-Refundable Investments

Generally Non-Refundable: Investment commitments are typically non-refundable once accepted and funds have been transferred. This is due to the nature of equity investments and securities regulations.

3. Cancellation Rights

3.1 Pre-Acceptance Cancellation

You may cancel your investment commitment before it has been accepted by the company and before any funds have been transferred. To cancel during this period:

• Contact us immediately at support@goinlive.com
• Provide your investment commitment reference number
• Request cancellation in writing
• Cancellation is subject to approval and processing time

3.2 Cooling-Off Period

In certain jurisdictions, you may have a statutory cooling-off period during which you can withdraw from an investment commitment. This period varies by location:

• United States: Typically no statutory cooling-off period for securities investments
• European Union: May have a 14-day cooling-off period under certain circumstances
• United Kingdom: Subject to FCA regulations; cooling-off periods may apply

Please consult with legal counsel regarding your specific rights in your jurisdiction.

3.3 Post-Acceptance Cancellation

Once your investment has been accepted and funds have been transferred, cancellations are generally not permitted except in the following exceptional circumstances:

• Material misrepresentation or fraud by the company
• Failure to meet regulatory requirements
• Mutual agreement between all parties
• As required by law or court order

4. Refund Process

4.1 Eligible Refunds

Refunds may be issued in the following circumstances:

• Processing Errors: If duplicate charges or processing errors occur
• Failed Offerings: If an investment offering is canceled before closing
• Regulatory Compliance: If required by securities regulations
• Unauthorized Transactions: If you can demonstrate that a transaction was unauthorized

4.2 Refund Request Process

To request a refund, follow these steps:

1. Submit a Request: Email support@goinlive.com with "Refund Request" in the subject line
2. Provide Information: Include your transaction reference number, investment details, and reason for refund request
3. Documentation: Attach any supporting documentation that substantiates your request
4. Review Period: We will review your request within 5-10 business days
5. Decision: You will receive a written response regarding the approval or denial of your request

4.3 Refund Timeline

If your refund request is approved:

• Refunds will be processed within 10-15 business days of approval
• Refunds will be issued to the original payment method
• Processing fees (if any) may not be refundable
• Bank processing times may vary (typically 5-7 business days)

5. Platform Fees and Charges

5.1 Non-Refundable Fees

The following fees are generally non-refundable:

• Platform service fees
• Payment processing fees
• Wire transfer fees
• Administrative fees
• Third-party verification fees

5.2 Disputed Charges

If you believe you have been charged incorrectly:

1. Contact our support team within 30 days of the charge
2. Provide transaction details and explanation of the dispute
3. We will investigate and respond within 10 business days
4. Corrections will be made if an error is confirmed

6. Account Cancellation

6.1 User-Initiated Account Closure

You may request to close your GoinLive account at any time by contacting support@goinlive.com.

Important: Closing your account does not affect any existing investment commitments or obligations. You remain bound by any accepted investments.

6.2 Data Retention After Closure

Following account closure, we may retain certain information as required by law for regulatory compliance, tax purposes, and financial recordkeeping. See our Privacy Policy for details on data retention.

7. Chargebacks and Payment Disputes

7.1 Chargeback Policy

Contact Us First: Before initiating a chargeback with your bank or credit card company, please contact our support team. We are committed to resolving issues fairly and efficiently.

Consequences of Chargebacks: Initiating a chargeback for a valid investment commitment may:

• Result in immediate account suspension
• Affect your ability to participate in future offerings
• Subject you to legal action to enforce the investment commitment
• Result in reporting to credit agencies and fraud databases

7.2 Fraudulent Transactions

If you believe a transaction on your account was unauthorized or fraudulent, contact us immediately at security@goinlive.com. We will investigate and take appropriate action.

8. Exceptions and Special Circumstances

We may make exceptions to this policy in cases of:

• Technical errors on our Platform that prevent proper transaction completion
• Severe hardship circumstances (evaluated on a case-by-case basis)
• Regulatory requirements or legal obligations
• Mutual agreement between all affected parties

All exception requests must be submitted in writing to support@goinlive.com and are subject to approval at our sole discretion.

9. Contact Information

For questions about refunds, cancellations, or this policy:

10. Changes to This Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting to the Platform.

Material changes will be communicated via email to registered users. Continued use of the Platform after changes constitutes acceptance of the modified policy.